Frequently Asked Questions

Oleatex is an innovative, high bio-based material made from olive industry waste. It is designed as a more responsible alternative to traditional leather, combining plant-based content with advanced technology to achieve durability and a refined finish.

No. Oleatex is not derived from animal leather. It is a next-generation material that offers a similar look and feel, without the use of animal hides.

Oleatex falls under the broader category of vegan leather, but it differs from conventional options. Unlike typical PU or PVC-based materials, it incorporates a high percentage of plant-based content derived from olive waste, significantly reducing reliance on fossil-based materials.

Oleatex is designed with sustainability in mind. It repurposes agricultural waste, reduces dependence on petroleum-based inputs, and supports more responsible production practices. While not perfect, it represents a meaningful step toward lower-impact materials.

Oleatex is engineered for everyday use. With proper care, it maintains its structure, texture, and appearance over time.

Use a soft cloth to wipe the surface regularly. For light cleaning, use mild soap diluted in water and avoid harsh chemicals or abrasive materials. Always air dry and store your bag in a cool, dry place.

Oleatex offers some resistance to moisture but is not fully waterproof. We recommend avoiding prolonged exposure to water and drying the bag promptly if it becomes wet.

With wear, Oleatex may develop a natural patina and subtle changes in texture. These variations are part of its character and longevity.

Our bags are produced in Istanbul, in partnership with manufacturers who meet our standards for ethical practices, quality craftsmanship, and responsible sourcing.

Oleatex offers a balance of design, performance, and responsibility—reducing environmental impact while delivering a premium, fashion-forward alternative to conventional leather.

Yes. We offer complimentary local delivery within Singapore. Orders typically arrive within 5 business days from successful order confirmation.

Yes. International delivery is available at an additional charge.

The fee is calculated automatically at checkout, once your delivery country and address have been entered.

We invite you to request a return within 14 days from the date of delivery.

To be eligible, items must be unused and in original condition, returned with all original tags attached, sent back in their original packaging (where applicable), and free from wear, damage, alteration, or any signs of use.

Please contact us with your order details and the reason for your return. All return requests are assessed individually by our team.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we are unable to accept responsibility for items lost or damaged in transit.

Approved returns are issued as store credit only. Store credit is processed once the returned item has been received, inspected, and confirmed to meet our return conditions.

Yes. Returns submitted without prior approval, or items that do not meet our stated conditions, may be declined. All return decisions made by be.Bold are final.

Yes. We understand that a different size, style, or colour may sometimes feel more like you, and we are pleased to offer exchanges on eligible items within 14 days of delivery.

Exchanges are subject to availability and can only be made for items that meet all of our return conditions, are requested within 14 days from delivery, and are of equal or greater value (where applicable).

Please contact us with your order details, the item you wish to exchange, and your preferred style or colour. Our team will confirm availability and guide you through the next steps.

Shipping costs for sending items back for exchange, and any costs associated with dispatching the replacement item, are the responsibility of the customer, unless otherwise stated as part of a specific promotion. We recommend using a tracked shipping service for all exchange shipments.

If we are unable to fulfil your exchange due to availability or other constraints, we may offer store credit in place of an exchange, issued once the original item has been received and inspected in line with our return conditions.

Yes. Exchanges requested without prior approval, or items that do not satisfy our return and exchange conditions, may be declined. All exchange decisions made by be.Bold are final.