Shipping & Returns
Shipping
At be.Bold, we believe thoughtful luxury should extend beyond the product. From delivery to aftercare, we aim to make every part of your experience feel considered and seamless.
Local Delivery
Complimentary local delivery is available within Singapore, with orders typically arriving within 5 business days upon successful order confirmation.
Overseas Delivery
International delivery is available at an additional charge. The applicable shipping fee will be automatically calculated and charged at checkout once your delivery country and address have been entered.
Tracked Priority Shipping: 3–14 working days.
Shipping fees cover delivery from Singapore to the destination address. Any applicable import duties, taxes, customs charges, clearance fees or other charges imposed by the destination country are the responsibility of the recipient. Delivery times may vary depending on customs clearance and local delivery conditions.
Returns
At be.Bold, each piece is designed with intention and care. If you wish to request a return, we invite you to contact us within 14 days of delivery, and we will review it thoughtfully, subject to the conditions below.
Return Conditions
To be eligible for return, items must be:
- Unused and in original condition.
- Returned with all original tags attached.
- Sent back in their original packaging, where applicable.
- Free from wear, damage, alteration, or any signs of use.
Return Requests
All return requests are assessed individually. Please include your order details and the reason for your return when contacting us.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we are unable to accept responsibility for items lost or damaged in transit.
Refunds
Approved returns will be issued as store credit only. Store credit will be processed once the returned item has been received and inspected, and confirmed to meet our return conditions.
Notes
Returns submitted without prior approval, or items that do not meet the conditions above, may be declined. All return decisions made by be.Bold are final.
Exchanges
We understand that sometimes a different size, style, or colour may feel more like you. Where possible, we are pleased to offer exchanges on eligible items within 14 days of delivery.
Exchange Eligibility
Exchanges are subject to availability and can only be made for items that:
- Meet all of our return conditions above.
- Are requested within 14 days from the date of delivery.
- Are of equal or greater value, where applicable.
Exchange Process
To request an exchange, please contact us with your order details, the item you wish to exchange, and your preferred style or colour. Our team will confirm availability and guide you through the next steps.
Exchange Shipping
Shipping costs for sending items back for exchange, as well as any costs associated with dispatching the replacement item, are the responsibility of the customer, unless otherwise stated as part of a specific promotion. We recommend using a tracked shipping service for all exchange shipments.
Store Credit
If an exchange cannot be fulfilled due to availability or other constraints, we may offer store credit in place of an exchange, issued once the original item has been received and inspected in line with our return conditions.
Notes
Exchanges requested without prior approval, or items that do not satisfy our return and exchange conditions, may be declined. All exchange decisions made by be.Bold are final.